Blog
How the platform works and why it is built this way — verification, the rating maths, fake-review detection, and what a business should be able to expect from a review platform.
- 3 min readfor businessesresponding to reviews
What is a good review response rate?
Most businesses measure the wrong number. Your overall reply rate can look excellent while you ignore every complaint you receive.
Read - 4 min readfor businessesresponding to reviews
How to respond to a negative review (with four worked examples)
Your reply is not written for the person complaining. It is written for the hundreds of people who will read the complaint later while deciding whether to buy.
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