Suzanne Sill
@suzanne-sill · joined last month
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We deliberately do not publish a reviewer score. Volume alone is not credibility, and displaying a number beside a person's name invites both gaming and harassment.
From the blog
How the platform works, and why it is built this way.
3 min read
Review gating: asking only your happy customers
Screening customers before deciding who gets asked for a review is common, quietly built into a lot of software, and increasingly a legal problem rather than a grey area.
Read3 min read
Are Google reviews trustworthy?
Google holds more reviews than everyone else combined, which is both the reason to use them and the reason to be careful.
Read3 min read
How to read a star rating properly
The headline number is the least informative thing on a review profile. Seven quick checks that tell you far more, and take less than a minute.
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